I recently had a new QDS user admit that he was afraid to send his first survey for fear of what the clients might say. Funny as that sounds, it is a real fear and he isn’t alone. Surveying is the first step towards improving client satisfaction
Here’s Martha’s take on why you need to ask anyway. Face your fears and work on the solution! You’ll find that you can change your whole culture just by starting to ask your clients what they think about your service.