Surveying to increase employee retention, you ask?
Well, let me tell you!
A favorite book of mine is called, “The 3 Signs of a Miserable Job” by Patrick Lencioni. I almost didn’t this highly recommended book, but it was a wise choice that I did! It was one of those “game changers” for my company regarding staff leadership.
Mr. Lencioni identifies the three signs of miserable jobs as Immeasurement, Irrelevance, and Anonymity. These are the three components to a workplace that employees yearn for, whether they know it or not.
The first is measurement. For an employee to experience job fulfillment, employees must be able to measure their progress and their level of contribution to the company.
That’s the beauty of Quality Driven Software (QDS). Surveys results alone don’t impact measurement. It’s the ability to filter and sort the results by individual, team, and or company that makes the difference. In my business, a staff member knows “their customer satisfaction ranking score.” They are aware of their average rating at any given time when they are doing well quality wise, and when customers are citing dissatisfaction, thus improvement needed because they can easily measure their performance.
The second component that a job must provide to be fulfilling is to know that their work matters. A coworker yearns to feel relevant. Many colleagues who work in the service industry, just are not programmed to be self-reflective and be able to know that their work matters internally. In fact, a vast majority of the coworkers who come to work at my company have come from jobs where they were not only under appreciated, but many came from past employment where their self-esteem took hits on a regular basis.
Again, not to be tooting our own horn, but Quality Driven Software helps to solve the problem of irrelevance. Because you can have unlimited users in QDS at no extra cost, employees can see their survey results, or all their peers’ results, depending what permissions you give them. More importantly, they can see the comments in real time. Here are some real live comments that have come back from our clients just this week:. Just imagine your employees getting positive reinforcement without you being responsible for making sure to get those comments to them!
- “So happy to have a Dusting Diva!!! Great people. That manage our home. Very professional!”
- “Wonderful job and friendly cleaners. We’ve signed up for bi-monthly service – My wife’s my friend again … Thank You All for giving us our weekends back.”
- “The tutu’s were a nice touch. As usual, great job, great attitude, would highly recommend this service.” (It was Diva Week, and we were having silly costume contests)
According to Lencioni, they must also feel “understood and appreciated for their unique qualities by someone in a position of authority…. People who see themselves as invisible, generic or anonymous cannot love their jobs, no matter what they are doing.”