Bulk Action has been released! You can create a Resend Template with unique wording letting your clients know that you are attempting to get a response the second time. We now have a feature that allows you to select which survey template you want to use and resend the surveys in bulk. Easy, peasy! We’ll… Read More >
Surveying to increase increase employee retention, you ask? Well, let me tell you… A favorite book of mine is called “The 3 Signs of a Miserable Job” by Patrick Lencioni. I’m not sure I would have read this book if it weren’t recommended to me, but I’m so glad that I did. It was one… Read More >
If you are a Service Autopilot user and want to be able to send your surveys based on what services, the client received, here’s an explanation of how to sort and send based on services.
Do you ever want to look and see if an employee does better when working on a different team or with a different Team Lead? Here’s an example of an employee who we’re trying to pull her scores up and how we analyze that data. https://youtu.be/BdRs02GG2uk