AGENDA

Thursday, April 13

12:00 – 5:00pmCheck In
12:00 – 5:00pmVendor: Service Autopilot – Scott Howard & Jonathan Pototschnik (Lodge #1)
12:30 – 2:30pmMaid Service Automations – Mike Callahan (Main Lodge)
3:00 – 5:00pmLawn Care Automations – Mike Callahan (Main Lodge)
6:00pmOklahoma Cookout & Cash Bar (Must Register – Optional, Extra Fee), Pavilion at Post Oak Lodge

Friday, April 14 – All Educational Sessions in Main Lodge

7:00 – 8:00amLate Check-In
7:00 – 8:00amBreakfast (Provided)
10:30 – 5:00pmVendor: ZenMaid – Amar Ghose (Lodge #1)
8:00 – 8:15amWelcome – Maria Dorian & Martha Woodward
8:15 – 9:15amKeynote Speaker – “Delivering Excellence in the Service Business” – Jonathan Pototschnik
9:15 – 10:30am“Dare to Dream” Project – Kathy & George Gage
10:30 – 10:45amBreak
10:45 – 11:45amFinding Quality Applicants – Panel Discussion
11:45 – 12:30pmLunch (Provided)
12:30 – 1:30pmTraining Programs, Best Practices (Lawn Care and Maid Service Separate)
1:30 – 2:00pmQuality Program & Complaint Process Management – Maria Dorian & Martha Woodward
2:00 – 3:00pmTracking KPIs – Mike Callahan, Tom Gillespie, Matt Ricketts
3:00 – 3:15pmBreak
3:15 – 5:00pmQuality & Performance Tracking (Panel Discussion)
6:00pmDinner at Restaurant TBA – Meet in Lobby for Transportation

Saturday, April 15 – All Educational Sessions in the Main Lodge

8:00 – 9:00amBreakfast (provided, onsite)
9:00 – 10:30amKeynote Speaker – Debbie Sardone. “Building An Authority Brand In Under- Estimated Industries”
10:30 – 10:45amBreak
10:45 – 11:30amEmployee Engagement and Retention of Employees
11:30 – 12:45pmEmployee Benefit/Bonus Programs (Panel Discussion)
12:45 – 1:30pmLunch (Provided)
1:30 – 2:45pmWrap Up, Closing Comments and Questions
2:45 – 3:00pmBreak
3:00pmMeet in the Lobby – Travel to Dusting Divas or Complete Lawn Care Site Visit
3:30 – 5:00pmSite Visits
6:00pmDinner (Maid Service and Lawn Care Separate)
>