I recently had a new QDS user admit that he was afraid to send his first survey for fear of what the clients might say. Funny as that sounds, it is a real fear and he isn’t alone. Surveying is the first step towards improving client satisfaction Here’s Martha’s take on why you need to… Read More >
Category: Customer Satisfaction
Home »Here’s the simple process we use daily for sending and resending surveys. We send a lot of surveys for different companies, so we need a quick and easy way to send and resend. Improve your response rate with this quick and easy technique. https://youtu.be/rr6Iegxf4Lc Interested in having your surveys sent for you? Email support@qualitydrivensoftware.com for… Read More >
Are you an entrepreneur trying to grow your lawn care business? Do you need a way to securely and effortlessly track your clients? Do you find yourself having to manage customer expectations and employee performance, while at the same time trying your best to build a successful home service business? Did you know that you… Read More >
Wouldn’t you do just about anything to guarantee your customers satisfaction with your services? A customer is such an important person in your business life. In fact, a customer is a reason why you are in business in the first place. Several businesses are mushrooming daily; business competition is tightening as a result. To survive,… Read More >
QDS UPDATE: Audit Trail: When you open up a survey to edit it, you will now see an audit trail on the right hand side. It will track when a score is changed (even if a client changes the score), a testimonial is pushed to the website, etc., and by whom. The audit trail is… Read More >