Understand Your Customer Data
- Step 1
- Step 2
Get your latest survey responses in real time!
- Step 3
Client Watch List
These are the clients that rated their service asunsatisfactory. This report allows you to know which clients you may be in danger of losing based on their satisfaction scores. By having this list, you will know exactly where to focus your service
- Realtime Survey Results
Realtime Survey Results
Page is automatically refreshed every few seconds so that all customer feedback appears quickly and instantaniously.
Failing scores when service is unsatisfactory can be emailed to any email of your choosing.
- Performance Alerts
Know where all staff members stand with their quality scores at all times. We even have a cool feature that ranks employees by their performance so that you know who your top and bottom performers are.
And, because employees can log into the system to see their scores, they always know how they are doing and won't be surprised when you have to pull them aside to talk about performance issues.
- Employee Scorecards
Print out and use to give to employees, for evaluation purposes, or for documentation purposes such as fighting an unemployment claim.
- Custom Image Library
Custom Image Library
Choose from cute, silly icons, holiday themes, numbers, or stars.
- Track Customer Comments
Track Customer Comments
Comments, which staff performed the work, score, and comments are all included.
Employees can have their own user names to access these files without accessing sensitive client informatin.
- Client Watch Lists
Client Watch Lists
Wouldn't it be great to know who is on the cuff of firing your service before a scheduled job? That's exactly how the client watch list works!
- Social Media Reviews
Social Media Reviews
With one click of a button, post all postive reviews on your website. Great for SEO purposes!
- Custom Reporting
Filter by type of job, service area, staff members, and much, much more!