One of my favorite things about Quality Driven (and there are many) is the way our employees check their scores. If there is a concern they come find me so we can discuss what happened. If they get a 5 star then they come find me to celebrate! The accountability for our employees is AWESOME!Stephanie Link
Get a 360 View of your process and Client Satisfaction
Quality Driven completes the survey process by analyzing the data and providing you with crucial metrics to steer your company.
“Quality Driven is the service business owner’s answer to tracking quality”
Employee Satisfaction Clarity
At a glance, see a summary of each employee’s survey results. The weekly reports make a great visual to hand out to the employee at meetings or with their checks. It lets the employee know exactly where they stand regarding customer satisfaction and how they compare to company-wide satisfaction.
Company Satisfaction Clarity
Identify trends regarding complaint areas, satisfaction level history, and top and bottom performers in the company.
Client Satisfaction Clarity
See areas of dissatisfaction for that particular client, at a glance! See their reporting history by score, or break it down further to see feedback for each service date with the technicians identified and any comments given.