Grow Your
Service Business
Customer Satisfaction Software That...
- Automates Customer Surveys
- Tracks Employee Performance
- Uncovers Quality Issues
- Provides Real Time Feedback
- Is Easy-to-Use
Get Serious About
Your Service Quality
Your reputation is essential to your business growth. But you have to be better than “good”. Your customers have to believe you’re the best. To do that, you have to provide excellent service. Customer satisfaction software can provide you the insight you need to elevate your customer service.
Get In-Depth Insight
Never worry about what customers think of your service or staff again.
Gain Focus & Clarity
Know exactly how your staff is performing on every job site.
Increase Efficiency
Respond to customer concerns quickly thanks to real-time alerts.
Grow Your Business
Keep your customers happy so they’ll recommend you to others.
Performance Reporting
QDS customer satisfaction software gives you a clear picture of your company’s performance on a clean, visual dashboard. Filter reports to identify unhappy clients and poor company performers.
Employee Productivity
QDS customer satisfaction software gives you the tools you need to conduct proactive and constructive employee reviews and training. Track employee performance, and see what areas where they excel and struggle.
High-Risk Clients
No news isn’t always good news! If clients aren’t responding to your feedback requests, there may be a problem. Get alerted to negative feedback, low-quality scores, and missing responses through QDS's customer satisfaction software.
Customized Feedback
Your clients can choose to receive surveys via email or SMS. They can also opt out and can decrease the frequency of surveys. Yet another way QDS customer satisfaction software helps you to keep your clients happy!
Give Customers What They Really Want
Measure What Matters
Develop Employees with Timely Coaching
Promote True
Accountability
It’s not just your responsibility alone to make sure your customers are happy. Your team needs to work hard too in order to provide quality service. You can receive alerts about customers who aren’t happy with employee performance using our customer satisfaction software. Then offer the training and coaching your staff needs.
Stop Making the Same Mistakes
Track Quality
Issues
QDS customer satisfaction software lets you track customer satisfaction trends and employee performance ratings in real time! Tie survey quality scores to employee performance. Quality issues are reported by both customer feedback and your in-house quality inspector to help you become an outstanding performer!
Reveal Weak Links In Your Company
Discover Blind
Spots
Get More With QDS
Customer Satisfaction Software
When you own a service business, you want to provide great service to all customers, big or small. We feel the same way about our customers too. So no matter the size of your business, you get the same great features as everyone else. Here are some of the extras we provide with every subscription of our Quality Driven customer satisfaction software.
Free Email Support
Send us an email inquiry at any time and we’ll get back to you fast.
Free Phone Support
Need immediate assistance? Give us a call for help, advice, anything at all!
New Feature Upgrades
Upgrades are included as long as you continue your subscription!
No Contract!
Change Plans Anytime
Feel free to change your plan at any time. No problem!
Mobile Access
You’re probably always on the go. Get access anywhere, anytime.
Cancel Anytime!
You can cancel anytime you want. It’s easy, simply let us know!
Free Business Documents
Amazing resources to help support your business growth.
Plans Designed
For Your Business
You should have a customer satisfaction software that grows with your business. Pick the number of surveys that works best for you. Change your plan at any time!
STARTER
$117/mo paid annually-
Up to 500 Surveys / Month
-
Unlimited Users
-
Unlimited Clients
-
Unlimited Employees
-
Email & Phone Surveys
-
QA/QC Entry
-
Reports Module
-
Send Positive Survey Comments to Your Website (Requires Connection)
-
Culture First Membership Included
INTERMEDIATE
$159/mo paid annually-
Up to 1200 Surveys / Month
-
Unlimited Users
-
Unlimited Clients
-
Unlimited Employees
-
Email & Phone Surveys
-
QA/QC Entry
-
Reports Module
-
Send Positive Survey Comments to Your Website (Requires Connection)
-
Culture First Membership Included
-
Weekly Emailed Admin Summary Reports
-
SMS Surveys
-
HR Module
ENTERPRISE
Starting at $219/mo paid annually-
Up to 2000 Surveys / Month*
-
Unlimited Users
-
Unlimited Clients
-
Unlimited Employees
-
Email & Phone Surveys
-
QA/QC Entry
-
Reports Module
-
Send Positive Survey Comments to Your Website (Requires Connection)
-
Culture First Membership Included
-
Weekly Emailed Admin Summary Reports
-
SMS Surveys
-
HR Module
Frequently Asked Questions
We want you to get off to a great start! We strongly encourage you to set up a demo with our onboarding specialist, Zach Woodward. Here’s a link to schedule: https://letsmeet.io/zachwoodward/demo. You will also receive an email with this information, but time is of the essence, so we encourage you to get started as soon as possible.
At any time, during your trial or post trial period, you may upgrade or downgrade your subscription plan. Just go to my account, and choose the plan that makes the most sense to you.
We track why people want to cancel, so that we can do a better job of meeting our clients’ needs. However, we do not harass or try to talk you out of canceling, so there’s no hassle to canceling. Just contact support@qualitydrivensoftware.com and we will cancel your subscription within 24 hours.
We do not provide refunds. Instead we provide a free 14 day trial period. If in the free 14 day trial period, QDS isn’t what you were expecting, then just contact us at support@qualitydrivensoftware.com and ask to cancel, and we will process that request within 24 hours.
You may have been familiar with our old pricing plan where your subscription only included QDS features. What we discovered along our journey with our founding QDS clients is that they loved QDS if they embraced QDS as part of their culture. We have learned from our clients that we aren’t a survey software. We discovered, almost by accident, that QDS is actually a culture-shifting software. QDS provides accountability and transparency to your management team and your employees. QDS brings clarity and provides boundaries to your employee policies and your incentive programs.
So to summarize, we feel so strongly in immersing QDS into your company culture, that every plan includes access to the Culture First private membership. Combining QDS and Culture First is the best way to ensure your success and really shift your culture towards transparency, accountability, and clarity.
If you feel you have a strong culture and don’t need Culture First, either don’t join Culture First and ignore the fact that it is included in your subscription, or perhaps let your management team participate. The choice is yours. However, whatever you decide, your subscription price remains the same.
Latest News
Why Career Ladders Are Particularly Important for Blue Collar Workers
Why career ladders are important in a blue collar world. Think about where your employees come from: their backgrounds, how they were raised, etc. Were
Field Manager Pay For Performance Program
Hey there. I wanted to share with you an answer to a question that somebody sent me by private message. So, the question was, “I
6 Month Culture Turnaround – Session 1
In this session, we will identify what is at the root of your culture issues, and the first steps to change a toxic culture. https://youtu.be/waRZ8r8tkiE
Get Started Today!
You Can Be Up & Running In 3 Easy Steps...
Choose Your Plan
Create an online account and choose the best plan for you based on the number of client surveys you need to send each month.
Send Your First Survey
Quickly create your first survey with our easy-to-use software. Our dashboard makes it simple to add unlimited clients and employees.
Get Valuable Feedback
View survey responses in real time with the Customer Analytics Dashboard and set alerts to notify you of potential issues.