The Importance of Listening to Client Feedback
As any small business owner knows, retaining your clients and making them come back to you, again and again, is essential to the success of
Martha Woodward
January 20, 2022
Solve Your Employee Issues
Employee Accountability and Customer Satisfaction Software That...
- Tracks Employee Performance
- Uncovers Quality Issues
- Provides Real Time Feedback
- Is Easy-to-Use
- Easily Identifies Employees at Risk for Disciplinary Issues
Get Serious About
Your Service Quality
Your reputation is essential to your business growth. But you have to be better than “good”. Your customers have to believe you’re the best. To do that, you have to provide excellent service. Customer satisfaction software can provide you the insight you need to elevate your customer service.
Get In-Depth Insight
Never worry about what customers think of your service or staff again.
Gain Focus & Clarity
Know exactly how your staff is performing on every job site.
Increase Efficiency
Respond to customer concerns quickly thanks to real-time alerts.
Grow Your Business
Keep your customers happy so they’ll recommend you to others.
Performance Reporting
QDS customer satisfaction software gives you a clear picture of your company’s performance on a clean, visual dashboard. Filter reports to identify unhappy clients and poor company performers.
Employee Productivity
QDS customer satisfaction software gives you the tools you need to conduct proactive and constructive employee reviews and training. Track employee performance, and see what areas where they excel and struggle.
High-Risk Clients
No news isn’t always good news! If clients aren’t responding to your feedback requests, there may be a problem. Get alerted to negative feedback, low-quality scores, and missing responses through QDS's customer satisfaction software.
Customized Feedback
Your clients can choose to receive surveys via email or SMS. They can also opt out and can decrease the frequency of surveys. Yet another way QDS customer satisfaction software helps you to keep your clients happy!
Give Customers What They Really Want
Measure What Matters
To make sure customers are happy with the service you provide, you need a way to measure how they feel. Don’t wonder when you can know what your customers want. Our customer satisfaction software can help you measure what matters.
Empower Your Employees to Be responsible for their own quality
Promote True
Employee Accountability
Do you ever feel like you are beating your head against the wall when it comes to reminding your employees about job details, etc.? Well, that is because the message is always being delivered from the top down. It is management’s responsibility to make sure that everyone is doing what they are supposed to do.
What if there was a better way? What if your employees could have access (at no extra cost) to their quality scores and see first hand what the client was saying about their work?When you make the employees responsible to track their own quality scores and feedback, they are now empowered and accountable.
The added benefit is that it is an easy way for your employees to get the “atta boys”, too! How you, the company, the job, makes an employee feel is what will influence employee retention. We all want to feel valued and know our work matters. QDS makes it easy for your rockstar employees to feel the love.
Stop Making the Same Mistakes
Track Quality
Issues
QDS customer satisfaction software lets you track customer satisfaction trends and employee performance ratings in real time! Tie survey quality scores to employee performance. Quality issues are reported by both customer feedback and your in-house quality inspector to help you become an outstanding performer!
Reveal Weak Links In Your Company
Discover Blind
Spots
Finally, a customer satisfaction software that not only lets you quickly send surveys, but also uncovers your areas of opportunity. Reporting is fully customizable and QDS finds clients you’re in danger of losing. You’ll also know where employees struggle so you can provide needed training.
Get More With QDS
Customer Satisfaction Software
When you own a service business, you want to provide great service to all customers, big or small. We feel the same way about our customers too. So no matter the size of your business, you get the same great features as everyone else. Here are some of the extras we provide with every subscription of our Quality Driven customer satisfaction software.
Free Email Support
Send us an email inquiry at any time and we’ll get back to you fast.
Free Phone Support
Need immediate assistance? Give us a call for help, advice, anything at all!
New Feature Upgrades
Upgrades are included as long as you continue your subscription!
No Contract!
Stick with us because you want to, not because you’re forced to.
Change Plans Anytime
Feel free to change your plan at any time. No problem!
Mobile Access
You’re probably always on the go. Get access anywhere, anytime.
Cancel Anytime!
You can cancel anytime you want. It’s easy, simply let us know!
Free Business Documents
Amazing resources to help support your business growth.
Plans Designed
For Your Business
STARTER
$117/mo paid annually
$
137
/Month
-
Up to 500 Surveys / Month
-
Unlimited Users
-
Unlimited Clients
-
Unlimited Employees
-
Email & Phone Surveys
-
QA/QC Entry
-
Reports Module
-
Send Positive Survey Comments to Your Website (Requires Connection)
-
Culture First Membership Included
INTERMEDIATE
$159/mo paid annually
$
179
/Month
-
Up to 1200 Surveys / Month
-
Unlimited Users
-
Unlimited Clients
-
Unlimited Employees
-
Email & Phone Surveys
-
QA/QC Entry
-
Reports Module
-
Send Positive Survey Comments to Your Website (Requires Connection)
-
Culture First Membership Included
-
Weekly Emailed Admin Summary Reports
-
SMS Surveys
-
HR Module
Popular
ENTERPRISE
Starting at $219/mo paid annually
$
249+
/Month
-
Up to 2000 Surveys / Month*
-
Unlimited Users
-
Unlimited Clients
-
Unlimited Employees
-
Email & Phone Surveys
-
QA/QC Entry
-
Reports Module
-
Send Positive Survey Comments to Your Website (Requires Connection)
-
Culture First Membership Included
-
Weekly Emailed Admin Summary Reports
-
SMS Surveys
-
HR Module
Sign Up
* Need more than 2000 surveys per month? Contact support@qualitydrivensoftware for volume pricing discounts.
Frequently Asked Questions
We want you to get off to a great start! We strongly encourage you to set up a demo with our onboarding specialist, Zach Woodward. Here’s a link to schedule: https://letsmeet.io/zachwoodward/demo. You will also receive an email with this information, but time is of the essence, so we encourage you to get started as soon as possible.
At any time, during your trial or post trial period, you may upgrade or downgrade your subscription plan. Just go to my account, and choose the plan that makes the most sense to you.
We track why people want to cancel, so that we can do a better job of meeting our clients’ needs. However, we do not harass or try to talk you out of canceling, so there’s no hassle to canceling. Just contact support@qualitydrivensoftware.com and we will cancel your subscription within 24 hours.
We do not provide refunds. Instead we provide a free 14 day trial period. If in the free 14 day trial period, QDS isn’t what you were expecting, then just contact us at support@qualitydrivensoftware.com and ask to cancel, and we will process that request within 24 hours.
You may have been familiar with our old pricing plan where your subscription only included QDS features. What we discovered along our journey with our founding QDS clients is that they loved QDS if they embraced QDS as part of their culture. We have learned from our clients that we aren’t a survey software. We discovered, almost by accident, that QDS is actually a culture-shifting software. QDS provides accountability and transparency to your management team and your employees. QDS brings clarity and provides boundaries to your employee policies and your incentive programs.
So to summarize, we feel so strongly in immersing QDS into your company culture, that every plan includes access to the Culture First private membership. Combining QDS and Culture First is the best way to ensure your success and really shift your culture towards transparency, accountability, and clarity.
If you feel you have a strong culture and don’t need Culture First, either don’t join Culture First and ignore the fact that it is included in your subscription, or perhaps let your management team participate. The choice is yours. However, whatever you decide, your subscription price remains the same.
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Get Started Today!
You Can Be Up & Running In 3 Easy Steps...
Choose Your Plan
Create an online account and choose the best plan for you based on the number of client surveys you need to send each month.
Send Your First Survey
Quickly create your first survey with our easy-to-use software. Our dashboard makes it simple to add unlimited clients and employees.
Get Valuable Feedback
View survey responses in real time with the Customer Analytics Dashboard and set alerts to notify you of potential issues.