In this session, we will identify what is at the root of your culture issues, and the first steps to change a toxic culture. https://youtu.be/waRZ8r8tkiE
Do you have problems staying fully staffed? Imagine your company fully staffed – all the time. Imagine the next time you need to hire, you have a qualified pool of applicants that you don’t have to chase around, and better yet, they actually show up for interviews. Imagine never having to hire someone just because […]
I recently had a new QDS user admit that he was afraid to send his first survey for fear of what the clients might say. Funny as that sounds, it is a real fear and he isn’t alone. Surveying is the first step towards improving client satisfaction Here’s Martha’s take on why you need to […]
You can now easily link your Launch27 account to your Quality Driven Software (QDS) account. In this video, we explain how to connect the two softwares and then easily send surveys.
Did you know that you can easily swap out our pre-built landing pages every month if you wanted to? Quality Driven users can easily duplicate their survey templates, change out the emoticons for the Holidays, and direct their clients to fresh landing pages each month. Here’s how:
Here’s the simple process we use daily for sending and resending surveys. We send a lot of surveys for different companies, so we need a quick and easy way to send and resend. Improve your response rate with this quick and easy technique. https://youtu.be/rr6Iegxf4Lc Interested in having your surveys sent for you? Email firstname.lastname@example.org for […]
Bulk Action has been released! You can create a Resend Template with unique wording letting your clients know that you are attempting to get a response the second time. We now have a feature that allows you to select which survey template you want to use and resend the surveys in bulk. Easy, peasy! We’ll […]
Surveying to increase increase employee retention, you ask? Well, let me tell you… A favorite book of mine is called “The 3 Signs of a Miserable Job” by Patrick Lencioni. I’m not sure I would have read this book if it weren’t recommended to me, but I’m so glad that I did. It was one […]
If you are a Service Autopilot user and want to be able to send your surveys based on what services, the client received, here’s an explanation of how to sort and send based on services.
Do you ever want to look and see if an employee does better when working on a different team or with a different Team Lead? Here’s an example of an employee who we’re trying to pull her scores up and how we analyze that data. https://youtu.be/BdRs02GG2uk