I recently had a new QDS user admit that he was afraid to send his first survey for fear of what the clients might say. Funny as that sounds, it is a real fear and he isn’t alone. Surveying is the first step towards improving client satisfaction Here’s Martha’s take on why you need to… Read More >
Category: Employee Performance
Home »Surveying to increase increase employee retention, you ask? Well, let me tell you… A favorite book of mine is called “The 3 Signs of a Miserable Job” by Patrick Lencioni. I’m not sure I would have read this book if it weren’t recommended to me, but I’m so glad that I did. It was one… Read More >
Do you ever want to look and see if an employee does better when working on a different team or with a different Team Lead? Here’s an example of an employee who we’re trying to pull her scores up and how we analyze that data. https://youtu.be/BdRs02GG2uk
Individual pay for performance systems are great, but they can lead to pitting one team member against to another, if you’re not careful. It’s a good idea to mix in some team incentive programs that lead to a culture of team, not just “what’s in it for me”. In this video, I briefly cover some… Read More >
Our employees crave feedback. They want to know their work matters. They want to know how they measure up against their peers. Did you know that QDS can make that happen? Even if you don’t use QDS, share the phone calls and emails with your staff. I took a screenshot of a typical post we… Read More >
Employee performance software is usually evaluated on its ability to help managers and supervisors perform evaluations. But, if you don’t see how employee performance software can be used to do more than compensate employees you are missing a large part of the picture. The right employee performance software can help attract and retain employees, support… Read More >