Category: Employee Performance

Are You Afraid to Survey Your Clients?

Are You Afraid to Survey Your Clients? Quality Driven Software Customer Feedback Management, Review Generation Software, Customer Feedback Tool, Customer Feedback System

I recently had a new QDS user admit that he was afraid to send his first survey for fear of what the clients might say.  Funny as that sounds, it is a real fear and he isn’t alone.  Surveying is the first step towards improving client satisfaction Here’s Martha’s take on why you need to […]

Improve Employee Retention by Surveying

Surveying to increase increase employee retention, you ask? Well, let me tell you… A favorite book of mine is called “The 3 Signs of a Miserable Job” by Patrick Lencioni.  I’m not sure I would have read this book if it weren’t recommended to me, but I’m so glad that I did.  It was one […]

Individual Incentives vs. Team Incentives

Individual pay for performance systems are great, but they can lead to pitting one team member against to another, if you’re not careful. It’s a good idea to mix in some team incentive programs that lead to a culture of team, not just “what’s in it for me”. In this video, I briefly cover some […]

User Tips-Employees Are Your Geese That Lay The Golden Eggs!

User Tips-Employees Are Your Geese That Lay The Golden Eggs!

Our employees crave feedback. They want to know their work matters. They want to know how they measure up against their peers. Did you know that QDS can make that happen? Even if you don’t use QDS, share the phone calls and emails with your staff. I took a screenshot of a typical post we […]