Example QDS Survey Rating Oh, the dreaded survey. We all hate them. We aren’t going to complete a survey unless there is something in it for us, right? Most of us will seek out a survey if we are at one extreme or the other: REALLY mad or REALLY happy. We don’t have much motivation […]
As any small business owner knows, retaining your clients and making them come back to you, again and again, is essential to the success of your small service business. Luckily, most clients are willing to give feedback on their experiences with your services, which can help you uncover ways to improve and avoid mistakes in […]
One of the most important aspects of running any small business is ensuring that you have an excellent team in place to carry out the day-to-day operations. It’s important that you hire staff who you feel can not only work well with each other but also with your business clients, who are the foundation of […]
Quality Driven Makes It Easy The reason that I co-founded QDS years ago was because I desperately needed a software that would run the employee numbers that I needed in order to drive employee performance. We had run the reports manually for a couple of years, but that meant that the management team saw the […]
Meaghan Likes and I spent 4 days checking out our choices for the 2022 Conference hotel in San Diego. A few didn’t even make it to this page. I’m laying out my favorite choices…all have pros and cons. All are different because of the variables in the amenities, hotel quality itself, and location. The three […]
Why career ladders are important in a blue collar world. Think about where your employees come from: their backgrounds, how they were raised, etc. Were they raised to be built up, or were they constantly being torn down. Were they always told that things were out of reach for them, or were they led to […]
Hey there. I wanted to share with you an answer to a question that somebody sent me by private message. So, the question was, “I promoted somebody from service staff so they just had a regular like lawn care job or a maid service job and then they were promoted to be a field manager […]
In this session, we will identify what is at the root of your culture issues, and the first steps to change a toxic culture. https://youtu.be/waRZ8r8tkiE
Do you have problems staying fully staffed? Imagine your company fully staffed – all the time. Imagine the next time you need to hire, you have a qualified pool of applicants that you don’t have to chase around, and better yet, they actually show up for interviews. Imagine never having to hire someone just because […]
I recently had a new QDS user admit that he was afraid to send his first survey for fear of what the clients might say. Funny as that sounds, it is a real fear and he isn’t alone. Surveying is the first step towards improving client satisfaction Here’s Martha’s take on why you need to […]
