Martha Woodward

The Importance of Listening to Client Feedback

The Importance of Listening to Client Feedback

As any small business owner knows, retaining your clients and making them come back to you, again and again, is essential to the success of your small service business. Luckily, most clients are willing to give feedback on their experiences with your services, which can help you uncover ways to improve and avoid mistakes in […]

Why Employee Retention is Important for Your Service-Based Small Business

Why Employee Retention is Important for Your Service-Based Small Business

One of the most important aspects of running any small business is ensuring that you have an excellent team in place to carry out the day-to-day operations. It’s important that you hire staff who you feel can not only work well with each other but also with your business clients, who are the foundation of […]

Why Career Ladders Are Particularly Important for Blue Collar Workers

Why career ladders are important in a blue collar world. Think about where your employees come from:  their backgrounds, how they were raised, etc.  Were they raised to be built up, or were they constantly being torn down. Were they always told that things were out of reach for them, or were they led to […]

Field Manager Pay For Performance Program

Field Manager Pay For Performance Program

Hey there. I wanted to share with you an answer to a question that somebody sent me by private message. So, the question was, “I promoted somebody from service staff so they just had a regular like lawn care job or a maid service job and then they were promoted to be a field manager […]

Stay Fully Staffed In Your Service Business

Stay Fully Staffed In Your Service Business Quality Driven Software Customer Feedback Management, Review Generation Software, Customer Feedback Tool, Customer Feedback System

Do you have problems staying fully staffed? Imagine your company fully staffed – all the time. Imagine the next time you need to hire, you have a qualified pool of applicants that you don’t have to chase around, and better yet, they actually show up for interviews. Imagine never having to hire someone just because […]

Are You Afraid to Survey Your Clients?

Are You Afraid to Survey Your Clients? Quality Driven Software Customer Feedback Management, Review Generation Software, Customer Feedback Tool, Customer Feedback System

I recently had a new QDS user admit that he was afraid to send his first survey for fear of what the clients might say.  Funny as that sounds, it is a real fear and he isn’t alone.  Surveying is the first step towards improving client satisfaction Here’s Martha’s take on why you need to […]