If you are a Service Autopilot user and want to be able to send your surveys based on what services, the client received, here’s an explanation of how to sort and send based on services.
Do you ever want to look and see if an employee does better when working on a different team or with a different Team Lead? Here’s an example of an employee who we’re trying to pull her scores up and how we analyze that data. https://youtu.be/BdRs02GG2uk
Check out our new bulk resend feature!
Individual pay for performance systems are great, but they can lead to pitting one team member against to another, if you’re not careful. It’s a good idea to mix in some team incentive programs that lead to a culture of team, not just “what’s in it for me”. In this video, I briefly cover some […]
What’s New, Coming Soon, and Currently in Beta? Quality Driven Software has been busy being the best in performance for all things customer satisfaction and employee performance. Below are a few highlights of new features, things currently in beta, and features that are being released soon. Thanks for reading our blog and we would […]
Let’s talk landing pages! When someone rates your service (either good or bad), they are directed to a landing page. If you do not set up this landing page, they will receive a message that simply says: “Thank you your feedback.” That’s a bit boring! Did you know that we can set up landing pages […]
PRO – TIP: You can create a whole new template with different wording for resending surveys that have already been sent? For example, the new template could say something like, “DId you receive our previous email asking for feedback? We would love to know how we did on our last visit to your […]
Our employees crave feedback. They want to know their work matters. They want to know how they measure up against their peers. Did you know that QDS can make that happen? Even if you don’t use QDS, share the phone calls and emails with your staff. I took a screenshot of a typical post we […]